Whether you are a current customer or just visiting us online,
Bryn Mawr Trust safeguards the information you provide us.
Bryn Mawr Bank Corporation
Bryn Mawr Bank Corporation has been committed to protecting the privacy of our customers'
personal information for more than a century. We greatly respect your privacy and we value the
trust that you have placed in us to handle your financial matters and your information responsibly.
With the rapid advances in technology and the manner in which information is collected and
transferred, many consumers have been concerned about the proper collection and dissemination
of their personal information. We welcome this opportunity to tell you about the kinds of information
we have in our safekeeping and how we use that information to serve you. Please read our policy
below to learn more about the ways we protect your privacy.
Thank you for banking with us. If you have any questions regarding our privacy practices,
please contact Barbara Piccotti, Privacy Officer, at 610-581-4881.
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Safe and Secure
In order to keep your information safe and secure, we have put into place a combination of industry-approved security technologies to protect your data. We have also compiled some information on identity theft that might help you avoid becoming a victim. Click Here
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Protecting Your Privacy - Our Commitment to You
At Bryn Mawr Bank Corporation, we value our
relationship with you and the trust you have placed in
us to provide quality financial services. An important
element in our relationship is the protection of your
privacy. We want you to understand what information we
collect and how we use it.
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Who is Covered by this Privacy Policy
This Policy serves as our standard for the collection,
use, sharing, retention, and security of nonpublic
personal information. The Policy applies to consumers
who are customers or former customers of any of Bryn
Mawr Bank Corporation’s family of companies, which,
for purposes of this Policy, includes: The Bryn Mawr
Trust Company of Delaware and The Bryn Mawr Trust
Company and its subsidiaries, Insurance Counsellors of
Bryn Mawr, Inc., BMT Settlement Services, Inc., BMT
Leasing, Inc., and BMT Mortgage Services, Inc.
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What Information We Collect
In order to provide our customers with a broad range
of financial products and services as effectively and
conveniently as possible, we collect and use various
types of information. We receive this “nonpublic
personal information” from various sources, including:
•
Information we receive from you on applications or
other loan and account forms,
•
such as your name, address, social security number,
assets, and income;
• Information about your transactions with us, our affiliates and/or others,
such as your account
• balance(s), payment
history, and parties to transactions; and
• Information we
receive from third parties, such as credit bureaus,
for example your credit worthiness
• and credit history.
Nonpublic personal information is
nonpublic information about you that we obtain in
connection with providing a financial product or service
to you, including information regarding your account
balance(s), payment history, and overdraft history.
Occasionally, we receive medical or health information
about a customer, for example, if a customer applies for
insurance from us. If we do receive medical or health
information about a customer, we will not share it among
our family of companies, except as necessary to maintain
accounts, process transactions, or provide services that
the customer has requested or initiated. We will not use
medical or health information for marketing purposes or
in making credit decisions.
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Sharing Information within the Bryn Mawr Family of Companies
We are permitted under law to share
information about our experiences or transactions with
you and/or your account(s) (such as your account
balance(s) and your payment history with us) within our
family of companies. We also may share additional
information about you and/or your account(s) within our
family of companies, such as information we receive from
you on applications (for example: your name, address,
and social security number) and information obtained
from credit reporting agencies, such as your credit
worthiness and your payment history with others.
You may direct us not to share information that does not
relate solely to our experiences or transactions with
you and/or your account(s) (such as the application
information and credit bureau information), within our
family of companies by calling us at 610-581-4882 or by
writing to us at The Bryn Mawr Trust Company, 801
Lancaster Avenue, Bryn Mawr, PA 19010, Attention:
Compliance Officer. Please include your name, address
and account number(s). If you have a joint account, a
request by one party will apply to the entire account.
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Sharing Information for Legal and Routine Business Reasons
In certain circumstances, we also are permitted under
law to disclose nonpublic personal information about
you to “nonaffiliated third parties” (i.e., third
parties who are not members of our family of
companies). For example, we may disclose nonpublic
personal information about you to third parties to
assist us in servicing your loan(s) or account(s) with
us; to government entities in response to subpoenas;
and to credit bureaus.
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Sharing Information with Companies that Work for Us
We may disclose all of the information we collect, as
described above, to companies that perform marketing
services for us. All of these companies act on our
behalf, are contractually obligated to keep the
information that we provide to them confidential and
to use the information only to provide the services we
have asked them to perform for you and for us. We do
not disclose any nonpublic personal information about
you to any other third parties, except as permitted by
law.
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Our Security Practices and Information Accuracy
We are conscientious in our steps
to safeguard customer information. We restrict access to
your personal and account information to only those
employees who need to know that information to provide
our products and/or services to you. We maintain
physical, electronic, and procedural safeguards that
comply with federal standards to guard your nonpublic
personal information.
You can also help safeguard your personal information by
taking a few simple precautions: protect your account,
PIN, and customer access numbers; never disclose
confidential information to unknown callers; when
banking on the Internet, be sure to use a secure browser
and current virus detection software; and never open
e-mails from unknown sources. We will not send an e-mail
asking you to provide personal information to us over
the Internet. If you get such an e-mail that appears to
be from us, do not access any links provided in the
e-mail, do not provide any personal information to the
sender of the e-mail, and contact us immediately at
610-525-1700.
Keeping your account information accurate and up to date
is very important to us. We provide you with access to
your account information through various means, such as
account statements, telephone banking, and online
banking. If you ever believe that your account
information is incomplete, inaccurate or not current,
please call or write to us at the telephone number or
address listed on your account statement, Bank records,
or other documentation from us. We will update or
correct any erroneous information promptly.
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Sharing Information within the Bryn Mawr Family of Companies For Marketing Purposes
Bryn Mawr Bank Corporation provides
the following notice to tell you about your choice to
limit marketing from our family of companies.
You may limit our family of companies from marketing
their products or services to you based on your personal
information that they receive from other Bryn Mawr Bank
Corporation companies. This includes information such as
your income, your account history, and your credit
score.
Your choice to limit marketing offers from Bryn Mawr
Bank Corporation’s family of companies will apply until
you tell us to change your choice.
To limit marketing offers, contact us 610-581-4882. You
may also visit any of our branch offices and request
that we limit our marketing offers to you. If you have a
joint account, a request by one party will apply to the
entire account. If you have already made a choice to
limit marketing offers from our family of companies, you
do not need to act again.
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Other Information
If you decide to close your
account(s) or if you become an inactive customer, we
will continue to adhere to the privacy policies and
practices described in this Notice. We reserve the right
to change this Policy, and any of the policies described
above, at any time. The examples contained in this
Policy are illustrations they are not intended to be
inclusive.
This Policy is effective as of May 2009, and may
be modified from time to time.
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Online Privacy Policy
Bryn Mawr Bank Corporation and its affiliates (“BMBC”) are committed to safeguarding information about customers and visitors to this website. We value your trust and we handle your personal information with care.
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Secure Transmissions
To ensure that information remains confidential, BMBC uses encryption technology on our website to transmit information between you and us.
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E-mail Security
Regular Internet e-mail is not secure. You should use regular Internet e-mail to provide only information that is non-sensitive and non-confidential. We ask that you do not provide personal or account information through e-mail. You may also contact us by telephone, U. S. mail, or by visiting any of our banking offices.
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Gathering and Using Information Online
BMBC collects and uses the information you provide us online only to respond to your needs, service your accounts and provide you with information about our other services.
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Cookies
BMBC uses "cookies," which are small pieces of information that a website stores on a visitor's web browser to remind the website about the visitor the next time he/she visits our website. BMBC does not store confidential or sensitive information in cookies. BMBC also uses cookies to simplify and enhance our customers' online banking sessions by making navigation easier. For certain applications, such as online banking, cookies are a requirement because they help protect the privacy of our customers' transactions, for example, by terminating the online session automatically if the customer forgets to log out.
BMBC’s cookies will not be used to capture your e-mail address, obtain data from your hard drive or gain confidential or sensitive information about you. Additionally, cookies cannot be read by any other website, except the one that set the cookie. Some websites, however, use cookies to obtain information from your browser. You can set your browser to notify you before accepting a cookie, so that you can control whether you wish to accept or reject a cookie.
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Respecting the Privacy of Children
We do not knowingly market to, or solicit information from, children under the age of thirteen (13) without parental consent. We recognize that protecting the identities and privacy of children online is important and that the responsibility to do so rests with both the online industry and with parents.
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Linking to Other Sites
This website may contain links to third-party sites that you may find useful. If you choose to link to websites not controlled by BMBC, we are not responsible for the privacy or security of those sites, including the accuracy, completeness, reliability or suitability of their information. If you are asked to provide information on one of those websites, we strongly urge that you first study carefully their Privacy Policies
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Taking Individual Responsibility for Protecting Personal Information
Although BMBC works to protect your privacy, you also play a role in protecting your personal information. To help safeguard your personal information, we suggest the following:
• Do not share your ID or password with anyone.
• Change your password regularly.
• Remember to sign off once you have submitted an application for a product or service online,
• or have completed a secure online session.
• Only provide your Access ID when your browser indicates an encrypted connection,
• such as Secure Socket Layer (SSL), directly to BMBC’s website or to another site you
• have investigated and trust fully.
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Aggregation Sites
Aggregation sites are Internet sites that allow you to consolidate account information from several sources on one site. To do this, an aggregation provider may request access to your personal financial information. You should ensure that the aggregator company has appropriate policies to protect the privacy and security of any information you provide or to which they are gaining access, and that you trust the aggregator company. In addition, BMBC can assign a unique, non-transactional login ID and password that will limit an aggregator company’s access to your account information. We strongly urge you to take advantage of this service. To do so, please contact our Customer Service Center at 610-525-1700. Our representatives are available Monday through Friday, from 7:30 a.m. to 6:00 p.m.
If you provide information about your BMBC accounts to an aggregator company, we consider that you have authorized all transactions initiated by that aggregation site, which is using access information you have provided, whether or not you were aware of a specific transaction.
If you decide to revoke the authority you have given an aggregator company, it is important that you notify us to ensure that you can continue to access your account. In addition, we strongly encourage you to change your password once you have revoked the authority you have given to an aggregator company. You may do so directly within the Internet PC Banking product and your change will be effective immediately.
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Information Accuracy
Keeping your account information accurate and up to date is very important to us. We provide you with access to your account information through various means such as account statements, telephone banking, and online banking. If you ever believe that your account information is incomplete, inaccurate or not current, please call us or write to us at the telephone number or address listed on your account statement, bank records, or other documentation. We will update or correct any erroneous information promptly.
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Security Statement
This Internet Banking System brings together a combination of industry-approved security technologies to protect data for the bank and for you, our customer. It features password-controlled system entry, a VeriSign-issued Digital ID for the bank’s server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the inflow and outflow of server traffic.
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Secure Access and Verifying User Authenticity
To begin a session with the bank’s server the user must key in a Login ID and a password. Our system, the Internet Banking System, uses a “3 strikes and you’re out” lock-out mechanism to deter users from repeated login attempts. After three unsuccessful login attempts, the system locks the user out, requiring either a designated wait period or a phone call to the bank to verify the password before re-entry into the system. Upon successful login, the Digital ID from VeriSign, the experts in digital identification certificates, authenticates the user’s identity and establishes a secure session with that visitor
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Secure Data Transfer
Once the server session is established, the user and the server are in a secured environment. Because the server has been certified as a 128-bit secure server by VeriSign, data traveling between the user and the server is encrypted with Secure Sockets Layer (SSL) protocol. With SSL, data that travels between the bank and customer is encrypted and can only be decrypted with the public and private key pair. In short, the bank’s server issues a public key to the end user’s browser and creates a temporary private key. These two keys are the only combination possible for that session. When the session is complete, the keys expire and the whole process starts over when a new end user makes a server session.
If you have comments and questions or to obtain any updates to this Policy, please call us
at 610-581-4882.
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