Bryn Mawr Trust will never ask you to verify information by e-mail. To ensure that you do not divulge
confidential information to unauthorized individuals, we urge you not to respond to any e-mail request that
asks you to provide your personal information.
What You Should Know About Phishing Scams
Internet scammers have a new way to lure unsuspecting victims: they go "phishing" - one of the fastest-growing frauds today.
Phishing attacks involve the mass distribution of 'spoofed' (look alike) e-mail messages with return addresses, links,
and images which appear to come from banks to deceive consumers into disclosing their credit card numbers, bank account
information, Social Security or tax identification numbers, passwords, and other sensitive information.
Help protect yourself from phishing schemes by following three simple rules -
STOP Phishers want people to react immediately by clicking on a link and inputting the requested data before they
take time to think through what they are doing. Internet users need to resist that impulse to click immediately. No matter
how upsetting or exciting the statements in the e-mail may be, take the time to check out the information more closely.
LOOK Internet users should look more closely at the claims made in the e-mail, think about whether those claims
make sense and be highly suspicious if the e-mail asks for any personal information such as account numbers, user names, or
passwords.
CALL Before responding to an e-mail, call that company directly and ask whether the e-mail or website is really from
that company. Most companies today publish their toll-free customer service numbers on the backs of their credit cards, or
on monthly statements. Never call the number given in the e-mail to confirm the content's validity, as it will lead to the
scammers who sent the e-mail.
To help you avoid getting caught by one of these scams, the Federal Trade Commission (FTC), the nation's consumer protection
agency offers this guidance:
If you get an e-mail that asks for personal or financial information or states that an account of yours will be shut down unless you confirm your billing information, do not reply or click on the link in the e-mail. Instead, contact the company cited in the e-mail using a telephone number you know to be genuine.
Before submitting financial information through a website, look for indicators that the site is secure, like the "lock" icon on the browser's status bar or a URL for a website that begins with "https." (The "s" stands for "secure.") Unfortunately, no indicator is foolproof - some phishers have forged security icons.
Review credit card and bank account statements as soon as you receive them to determine whether there are any unauthorized charges. If your statement is late by more than a couple of days, call your credit card company or bank to confirm your billing address and account balances.
Regular Internet e-mail is not secure. You should use regular Internet e-mail to provide only information that is
non-sensitive and non-confidential. We ask that you do not provide personal or account information through e-mail. You
may contact us by telephone at 610-525-1700, U. S. mail, or by visiting any of our banking offices.
If you receive a suspicious e-mail that appears to be from Bryn Mawr Trust, please contact us immediately at 610-525-1700.
You may also forward the e-mail to us at fraudalerts@bmtc.com.
If you've been victimized by a spoofed e-mail or website, you should contact your local police or sheriff's department and
file a complaint with the FBI's Internet Fraud Complaint Center at www.IFCCFBI.gov.
If you would like further information regarding Phishing, please call the Federal Trade Commission toll-free at 1-877-FTC-HELP
or 1-877-382-4357.
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